Welcome to iSkills Marketplace.

The following terms of service (these “Terms of Service”), govern your access to and use of the iSkills Marketplace website and mobile applications, including any content, functionality and services offered on or through www.iSkills Marketplace.com or the iSkills Marketplace mobile application (the “Site”) by iSkills Ltd. (40-B, Model Town, Multan, Pakistan). iSkills Ltd. and its subsidiaries are collectively referred hereto as “iSkills Marketplace” “we” or “us” and “you” or “user” means you as an user of the Site.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, iSkills Marketplace Payment Terms, found here (“Payment Terms”), and our Privacy Policy, found here, each of which is incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the iSkills Marketplace services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

The original language of these Terms of Service, as well as all other texts throughout the Site, is English.

Key Terms

Buyers/Employers/Company are users who purchase services on iSkills Marketplace.

Custom Offers are exclusive proposals that a Freelancer/Seller can create in response to the specific requirements of an Employer/Buyer.

Custom Orders are requests made by an Employer to receive a Custom Offer from a Seller.

Service Addons are additional services offered on top of the Freelancer’s Service for an additional price defined by the Freelancer/Seller.

Service Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over Rs. 500.​

Service Page is where the Seller can describe their Service and the Service’s terms, and the Buyer can purchase the Service and create an order.

Service / Services are services offered on iSkills Marketplace.

Projects/Services Page is where Buyers and Sellers communicate with each other in connection with an ordered Service.

Projects/Services are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Service Page or Employer/Buyer’s Job page.

Sellers are users/freelancers who offer and perform services on iSkills Marketplace.

Overview (Main terms, in a nutshell)

Only registered users may buy and sell on iSkills Marketplace. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.

Services/Jobs on iSkills Marketplace may be offered at a base starting price of $5. Some Services are offered at a base price of more than $5 as determined by the Seller.

Buyers/Employers pay iSkills Marketplace in advance to create an order (see Payment Terms).

Orders are purchased through the Order button found on a Seller’s Service page or through a Job or Custom Offer.

For fees and payments, please read the Payment Terms

Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect Sellers’ reputation and status. Also, this may lead to suspension of Seller’s accounts.

Sellers gain account statuses (Levels & Badges) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices.

Users may not offer or accept payments using any method other than placing an order through iSkills Marketplace.com.

When purchasing a Service, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Service page.

Note: some Services charge additional payments (through Service Addons) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.

iSkills Marketplace retains the right to use all published delivered works and Logo Designs for iSkills Marketplace marketing and promotion purposes.

We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.

Users undertake to comply with iSkills Marketplace’s Community Standards, which are a set of behavior rules and guidelines, applicable to the iSkills Marketplace community and marketplace in addition to these Terms of Service, as updated from time to time.

iSkills Marketplace offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.

SELLERS

Basics

Sellers create Gigs on iSkills Marketplace to allow Buyers to purchase their services.

Sellers may also offer Custom Offers to Buyers in addition to their Gigs.

Each Gig you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.

iSkills Marketplace accredits Sellers once an order is completed. See our “Orders” section below for a definition of a completed order.

For more information about receiving payments, fees and taxes see the Payment Terms.

Sellers may not promote their Gigs or any iSkills Marketplace content via the Google Ads platform.

The Seller’s rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow Sellers to obtain advanced Seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.

For security concerns, iSkills Marketplace may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple iSkills Marketplace accounts to a single withdrawal provider.

Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

Gigs®

Sellers are allowed to post a select amount of active Gigs based on their Level status.

7 Gigs for Sellers without a Level status.

10 Gigs for Level 1 Sellers.

20 Gigs for Level 2 Sellers.

30 Gigs for Top Rated Sellers.

Gigs created on iSkills Marketplace are User Generated Content.

Gigs and/or users may be removed by iSkills Marketplace from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:

Illegal or Fraudulent services

Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here

Adult oriented services, Pornographic, Inappropriate/Obscene

Intentional copies of Gigs

Spam, nonsense, or violent or deceptive Gigs

Gigs misleading to Buyers or others

Reselling of regulated goods

Offering to prepare academic works on behalf of Buyers

Exceedingly low quality Gigs

Promoting iSkills Marketplace and/or iSkills Marketplace Gigs through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.

Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.

Gigs that are removed for violations are not eligible to be restored or edited.

Gigs may be removed from our Search feature due to poor performance and/or user misconduct.

Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates iSkills Marketplace’s Terms of Service and/or our Community Standards, will be removed.

Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images are available to all Sellers. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller status or becoming permanently disabled.

Gigs may contain an approved Gig Video uploaded through the Gig management tools available on iSkills Marketplace.

Statements on the Gig Page that undermine or circumvent these Terms of Service is prohibited.

Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.

Certain categories are available only to Pro Sellers to create Gigs. If you are not a Pro Seller, creating a Gig for services available to Pro only may result in removal of your Gig.

Gig® Extras

Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.

Gig Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Gigs section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.

The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your Seller Level. More information surrounding your accounts eligibility for Gig Extras can be found here.

Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.

Gig Extras may cover different categories of services that are components to a higher quality delivered service.

Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.

Levels

iSkills Marketplace is all about helping Sellers leverage their skills. We seek to empower top performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, iSkills Marketplace may reward them with new statuses, special opportunities, benefits, and tools that come with it.

iSkills Marketplace Sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.

Advancement in Levels are updated periodically by an automated system.

The current Levels a Seller can achieve are, Level 1, 2, and Top Rated.

Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account and cancellations can cause a Seller to move to a different Level.

Advanced levels provide their owners with additional benefits, including offering Gigs for higher prices through Gig Extras, or selling their Gig in multiples.

Top Rated Sellers

Top Rated Sellers are chosen manually by iSkills Marketplace editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.

Top Rated eligibility is constantly evaluated by iSkills Marketplace to ensure that the quality standards and expectations of the Top Rated selection is kept. iSkills Marketplace retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.

Pro Sellers

Pro Sellers are pre-verified professionals who undergo a vetting process by iSkills Marketplace editors. Applying for iSkills Marketplace Pro is open to everyone: professional freelancers who are new to iSkills Marketplace, as well as existing iSkills Marketplace Sellers.

Pro Sellers eligibility is constantly evaluated by iSkills Marketplace to ensure that the quality standards and expectations of the Pro Seller selection is kept. iSkills Marketplace retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.

Seller Features

iSkills Marketplace Sellers have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

Sellers can also send Custom Offers addressing specific requirements of a Buyer.

Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.

Custom Offers are sent from the conversation page.

Services provided through Custom Offers may not violate iSkills Marketplace’s Terms of Service and/or our Community Standards.

Project Milestones:

Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines.

Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the Order will be stopped and all further milestones will not start.

Subscription

Sellers may offer Buyers a fixed term subscription for a specific Gig (the “Subscription”). During the Subscription period, Seller will deliver one Order of the same Gig each month. Sellers may set a certain discount starting as of the second month.

Buyers may cancel future Orders under the Subscription before payment is made for such future Orders. In such case, the Orders under the Subscription will be cancelled, as applicable. Once payment is made, iSkills Marketplace’s Order Cancelation policy under the Payments Terms will apply.

Seller may cancel the Subscription up to 10 days before to the next consecutive Order. Otherwise, iSkills Marketplace’s Order Cancelation policy under the Payments Terms will apply.

Stock Images

Eligible Gigs have the option to use Stock Images.

“Stock Images” is a Gig Extra that allows Sellers to choose from an exclusive catalog of images as part of the final delivery of work.

Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.

Important: Each selected Stock Image is authorized for a one time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.

Important: If you cancel an Order that includes a Stock Image, the usage of that Stock Image will be cancelled as well and you will no longer be able to use the Stock Image Extra on the same Order.

All Stock Images are licensed by GettyImages®, who has full ownership and copyrights to the Stock Images provided on iSkills Marketplace and shall be responsible for all Stock Images and their quality.

When using Stock Images, you represent and warrant the following:

You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.

Stock Image(s) may not be used:

on a stand-alone basis with no other content;

for pornographic, defamatory or other unlawful purposes;

as templates used to create multiple copies of the same Gig;

for the purpose of enabling file-sharing of the image file; or

in logos, trademarks, service marks or any other branding or identifiers.

If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.

You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis.

No ownership or copyrights to Stock Images are granted to you.

Users can contact iSkills Marketplace’s customer support department for assistance here.

Shipping Physical Deliverables

Some of the services on iSkills Marketplace are delivered physically (arts and crafts, collectable items, etc.). For these types of Gigs, Sellers may decide to define a shipping pricing factor.

Gigs that include a shipping pricing factor must have physical deliverables sent to Buyers.

Shipping costs added to a Gig only pertains to the cost Sellers require to ship physical items to Buyers.

Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.

Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.

iSkills Marketplace does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.

A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.

BUYERS

Basics

You may not offer direct payments to Sellers using payment systems outside of the iSkills Marketplace platform.

iSkills Marketplace retains the right to use all publicly published delivered works for iSkills Marketplace marketing and promotional purposes.

Buyers may request a specific service from the Post a Request feature. Services requested on iSkills Marketplace must be an allowed service on iSkills Marketplace. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on iSkills Marketplace.

Purchasing

Please refer to the Payment Terms for making Payments through the iSkills Marketplace platform and to learn about fees and taxes.

In addition, Buyers can request a Custom Order which addresses specific Buyer requirements, and receive a Custom Offer from Sellers through the site or through iSkills Marketplace Anywhere.

You may not offer Sellers to pay, or make payment using any method other than through the iSkills Marketplace.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

ORDERS

Basics

Once payment is confirmed, your order will be created and given a unique iSkills Marketplace order number (#FO).

Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.

The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.

An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered.

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact iSkills Marketplace’s Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

Orders through the Logo Maker are completed once payment is made by the Buyer.

A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after marked as Delivered, however, in such case the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop the future milestones, the current ordered milestone will not be cancelled.

Buyers may purchase a fixed term Subscription to a specific Gig, if available on the Seller’s Gig page. During the Subscription period, a new Order of the same Gig will be automatically created each month. By purchasing a Subscription, you authorize us to automatically charge you for each Order under the Subscription from your iSkills Marketplace Balance or saved payment method, as applicable. If you do not have any iSkills Marketplace Balance or a saved payment method, you will be requested to approve the payment prior to the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Subscription will be cancelled. Buyer may also cancel future Orders under the Subscription before payment is made for such future Orders. Once payment is made, iSkills Marketplace’s Order Cancelation policy under the Payments Terms will apply. Please note that Sellers can cancel future Orders under the Subscription 10 days prior to the next consecutive Order.

Certain Gigs that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that iSkills Marketplace does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and iSkills Marketplace has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the premise owner. iSkills Marketplace’s Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

Handling Orders

When a Buyer orders a Gig, the Seller is notified by email as well as notifications on the site while logged into the account.

Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s status.

Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the Order as Delivered.

Users are responsible for scanning all transferred files for viruses and malware. iSkills Marketplace will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig page or they do not match the requirements sent to the Seller at the beginning of the order process.

Reviews

Feedback reviews provided by Buyers while completing an Order are an essential part of iSkills Marketplace’s rating system. Reviews demonstrate the Buyer’s overall experience with the Sellers and their service. Buyers are encouraged to communicate to the Seller any concerns experienced during their active order in regards to the service provided by the Seller.

Leaving a Buyer’s feedback is a basic prerogative of a Buyer. Feedback reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.

To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the iSkills Marketplace platform from users within our Community. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the iSkills Marketplace platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

Feedback comments given by Buyers are publicly displayed on a Seller’s Gig page.

Work Samples are the delivered images and videos sent to a Buyer in a delivery message. Work Samples are added to a Seller’s Live Portfolio on their Gig page if the Buyer chooses to publish the Work Sample while providing a public feedback review.

Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.

Responding and posting a review: Once work is delivered, the Buyer has three days to respond. If no response is provided within the response period, the Order will be considered completed.

Users are allowed to leave reviews on Orders up to 10 days after an Order is marked as complete. No new reviews may be added to an Order after 10 days.

Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.

Once the Buyer submits his/her review, the Seller will receive a notification and will also have the opportunity to leave a review about working with the Buyer. Please Note: At this stage, Sellers cannot see the Buyer’s review.

Once both Seller and Buyer have completed their reviews, or the 10 days have passed, all posted reviews are made public.

Responding to a review: Once both reviews from the Buyer and Seller have been published, the Seller can reply to the Buyer’s review from the Order page, seen on the Seller’s Gig page, beneath the Buyer’s feedback.

Feedback reviews are unavailable for orders made through the Logo Maker.

Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact iSkills Marketplace’s Customer Support department for assistance here. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.

User Conduct and Protection

iSkills Marketplace enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on iSkills Marketplace reflect the diversity of an expanding Gig economy. Members of the iSkills Marketplace community communicate and engage through orders, social media, and on iSkills Marketplace’s Community Forums.

iSkills Marketplace maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of iSkills Marketplace. This section relates to the expected conduct users should adhere to while interacting with each other on iSkills Marketplace.

To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.

Basics

To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of iSkills Marketplace in order to circumvent or abuse the iSkills Marketplace messaging system or iSkills Marketplace platform is not permitted.

Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.

iSkills Marketplace does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page.

iSkills Marketplace does not provide protection for users who interact outside of the iSkills Marketplace platform.

All information and file exchanges must be performed exclusively on iSkills Marketplace’s platform.

Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension/removal of your account.

iSkills Marketplace is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.

Users may not submit proposals or solicit parties introduced through iSkills Marketplace to contract, engage with, or pay outside of iSkills Marketplace.